Shipping Policy

Everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.

Processing Time

All orders are processed within one to three business days from the date of purchase. Orders placed after 2:00 PM Eastern or on weekends and holidays will begin processing on the next business day. During promotional periods or product launches, processing times may extend by an additional one to two business days. You will receive an email notification with your tracking number as soon as your order ships.

Shipping Rates

Shipping times are estimated from the date of shipment, not the date the order is placed. Business days are Monday through Friday, excluding federal holidays.

Free Shipping

Orders totaling $99 or more before tax qualify for free standard shipping within the continental United States. Free shipping is applied automatically at checkout — no coupon code is needed. Expedited shipping is available at an additional cost regardless of order total. Free shipping applies to the contiguous 48 states. Orders to Alaska, Hawaii, and US territories may incur additional shipping charges.

Order Tracking

Every order ships with a tracking number. You will receive an email with your tracking information as soon as the carrier scans your package. You can use this tracking number on the carrier’s website to monitor your delivery status in real time. If you have not received a tracking email within four business days of placing your order, check your spam folder first, then contact us at support@nkcareco.store with your order number and we will locate your shipment.

Damaged or Lost Packages

If your package arrives damaged, please photograph the damage to both the packaging and the product and email us at support@nkcareco.store within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. If your tracking shows delivered but you have not received the package, contact us within seven days of the reported delivery date. We will work with the carrier to investigate and resolve the issue, including reshipping the order if necessary.

Address Changes

If you need to change the shipping address on an order that has not yet shipped, email us as soon as possible with your order number and the correct address. Once an order has been handed off to the carrier, we cannot redirect it. In that case, you may need to wait for delivery and initiate a return if the package reaches the wrong address, or contact the carrier directly to request a hold or redirect.

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