Returns & Refunds

Our goal is for you to be completely satisfied with every purchase. If something is not right, here is how we make it right.

30-Day Return Window

You have 30 days from the date of delivery to return most items purchased from NK Care. The return window is calculated from the delivery date shown in your tracking information. Items returned after the 30-day window has closed will not be accepted. If you are unsure whether your return qualifies, email us with your order number and we will check the timeline for you.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• The item is in its original packaging, including all accessories, manuals, and protective materials
• The item has not been used, assembled, or had its protective seals broken (except for defective items)
• The item is in resalable condition — no visible damage, stains, or missing components

We understand that sometimes a product needs to be inspected to determine if it is the right fit. If you need to open the outer packaging to examine the product without using it or breaking hygiene seals, that is acceptable. Products that have clearly been used beyond a reasonable inspection are subject to a restocking fee or may be declined.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Skincare devices — facial cleansing brushes, LED therapy devices, microcurrent devices, or any tool that has come into direct contact with skin after the hygiene seal is broken
• Oral care products — electric toothbrush heads, tongue cleaners, and water flosser tips that have been removed from sealed packaging
• Replacement parts — blade cartridges, brush heads, silicone tips, and other consumable attachments once opened
• Grooming tools with used blades — razors, trimmers, and shavers where the blade or foil has contacted skin or hair
• Gift cards — non-refundable and non-transferable once purchased

If you received a defective item in any of these categories, contact us immediately. We replace defective products regardless of whether the hygiene seal has been broken, because we stand behind the quality of what we sell.

How to Start a Return

1. Email us at support@nkcareco.store with your order number and a brief explanation of why you are returning the item. Include photos if the item arrived damaged.
2. Receive your return label. We will respond within one business day with a prepaid return shipping label and instructions for packing and sending the item back.
3. Ship the item. Pack the item securely in its original packaging, attach the label, and drop it off at the designated carrier location.
4. Refund processed. Once we receive and inspect the returned item, your refund will be issued to the original payment method. Allow five to ten business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

We are happy to exchange items for a different size, color, or variation. To request an exchange, email us with your order number and the item you would like instead. If the replacement item is priced higher than the original, we will charge the difference to your original payment method. If it is priced lower, we will refund the difference. Exchanges follow the same 30-day window and condition requirements as returns. We ship the replacement item as soon as the return is received, or sooner if you prefer to pay for the exchange upfront and return the original item separately.

Refund Details

Refunds are issued to the original payment method used at checkout. Processing times vary by payment provider:

• Credit and debit cards: 5–10 business days after we process the refund
• Apple Pay and Google Pay: 3–5 business days
• PayPal: 3–5 business days

Original shipping costs are non-refundable unless the return is due to an error on our part — such as sending the wrong item, a defective product, or damage during shipping. In those cases, we cover return shipping and refund the full order amount including any shipping fees you paid.

Cancellations

If you need to cancel an order, email us as quickly as possible at support@nkcareco.store with your order number. Orders that have not yet entered the fulfillment process can usually be cancelled and fully refunded within a few hours. Once an order has been packed and labeled for shipping, it cannot be cancelled — you will need to wait for delivery and then initiate a standard return. We process cancellation refunds within one to two business days.

Damaged or Defective Items

If your order arrives damaged or if a product is defective, contact us within 48 hours of delivery. Include your order number and photographs showing the issue. We will ship a replacement at no charge or issue a full refund, depending on your preference and product availability. You do not need to return damaged items unless we specifically request it for quality investigation purposes.

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