Privacy Policy

How NK Care collects, uses, and protects your personal information.

This Privacy Policy describes how NK PHARMA LLC (“NK Care,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit nkcareco.store, place an order, create an account, or otherwise interact with our services. We are committed to protecting your privacy and handling your data with the same rigor we apply to our products. By using our website and services, you acknowledge that you have read and understand this policy.

Information We Collect

Information you provide directly:

• Account information: When you create an account, we collect your name, email address, and a password you create. Account creation is optional — you can check out as a guest.
• Order information: When you place an order, we collect your full name, shipping address, billing address, email address, and phone number (if provided). We also record the products ordered, quantities, prices, and any discount codes applied.
• Payment information: Payment card details (card number, expiration, CVV) are entered directly into our PCI-DSS certified payment processor’s secure form. We do not receive, process, or store your full card number. We retain only the last four digits and card type for order reference purposes.
• Communications: When you email us, submit a contact form, or communicate with our support team, we collect the content of those communications along with your email address and any attachments.

Information collected automatically:

• Device and browser information: We collect your IP address, browser type and version, operating system, device type, screen resolution, and language preference.
• Usage data: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, products viewed, search queries entered on our site, and the referring URL that brought you to our site.
• Cookies and similar technologies: We use cookies, pixel tags, and local storage to recognize returning visitors, remember cart contents, analyze site performance, and deliver a consistent experience. See the Cookies section below for details.

How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: Processing your orders, sending confirmation and shipping notifications, managing returns and refunds, and communicating about order status.
• Customer support: Responding to your inquiries, troubleshooting issues, and providing product guidance.
• Site improvement: Analyzing usage patterns to improve website navigation, product listings, search functionality, and overall user experience.
• Fraud prevention: Detecting and preventing fraudulent transactions, unauthorized access, and other security threats.
• Legal compliance: Fulfilling our tax reporting obligations, responding to legal requests, and enforcing our terms of service.
• Marketing communications: Sending you information about new products, promotions, and company updates — only if you have explicitly opted in to receive them. You can unsubscribe at any time.

How We Share Your Information

We do not sell your personal information. We have never sold customer data and have no plans to do so. We share your information only in the following limited circumstances:

• Service providers: We share information with third-party companies that help us operate our business — including our payment processor, shipping carriers, email service provider, and analytics platform. These providers are contractually required to use your data only for the services they perform on our behalf and to protect it according to standards at least as strict as our own.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government investigation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If NK PHARMA LLC is acquired, merged, or sells substantially all of its assets, customer information may be transferred as part of that transaction. We would notify you before your data becomes subject to a different privacy policy.

Cookies

Cookies are small text files stored on your device when you visit our website. We use the following types:

• Essential cookies: Required for the site to function — managing your shopping cart, processing checkout, and maintaining your session. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. These collect anonymous, aggregated data about page views, navigation paths, and site performance. We use this data internally and do not share it with advertisers.
• Preference cookies: Remember your settings such as currency, language, and previously viewed products to provide a more personalized experience on return visits.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from making purchases, but some features like remembered preferences may not work as expected.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Opt-out: You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or emailing us directly.
• Data portability: Where applicable, you can request your data in a structured, machine-readable format.

Residents of states with comprehensive privacy laws — including California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others — have additional rights. We honor all applicable state privacy laws. To exercise any right, email support@nkcareco.store with your request. We will respond within 30 days, or within the timeframe required by applicable law, whichever is shorter.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Order records: Retained for seven years to comply with tax and accounting requirements.
• Account information: Retained as long as your account is active. If you request deletion, we remove your data within 30 days, except for records we are legally required to retain.
• Support communications: Retained for two years after the last interaction to maintain service continuity and dispute resolution capability.
• Analytics data: Aggregated and anonymized within 26 months of collection.

Children’s Privacy

NK Care does not knowingly collect personal information from children under the age of 16. Our products are intended for adults. If we learn that we have inadvertently collected information from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, contact us at support@nkcareco.store.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last updated” date at the bottom of this page and, where appropriate, notify you by email. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is handled, contact us:

Last updated: November 2026